Calling Cards Frequently Asked Questions...

Q. Does CognigenLD offer calling cards?
A. Yes. The rate is currently 10¢ per minute.

Q. Who is the underlying carrier for CognigenLD?
A. All customers are provisioned to Capsule Communications.

Q. What are the billing increments?
A. All calls are billed for the first 30 seconds, then in 6 second increments.

Q. How do I receive my Calling Card(s)?
A. Your Calling Cards will be mailed within 5 to 7 business days upon approval of your order.

Q. How are Personal Identifcation Numbers(PIN's) assigned?
A. Personal Identification Numbers (PIN's) are randomly assigned and mailed in a separate letter for security reasons.

Q. Is there a monthly charge for my Calling Cards?
A. No, however, there is a one-time $2.00 per Calling Card setup fee.

Toll Free Services Frequently Asked Questions...

Q. Who is the underlying carrier for CognigenLD?
A. All customers are provisioned to Capsule Communications.

Q. What is the monthly Access Charges on Toll Free Service?
A. There are no monthly Access Charges for Toll Free service.

Q. What is the monthly charge for a Toll Free Number to be listed in the National Toll Free Directory?
A. There is a $10.00 monthly charge per toll free number if you chose to have it listed in the National Toll Free Directory.

Q. What is the rate on my toll free number?
A. The rate on your toll free number(s) is 5.9 cents per minute for interstate calls and 1 cent more than your state rate for in-state calls.

Q. What are the billing increments?
A. All calls are billed for the first 60 seconds, then in 30 second increments.

Q. How long will it take to activate a new toll free number(s)?
A. Please allow 5 to 7 business days for the activation of the new toll free number(s).

Q. How long will it take to switch an existing toll free number(s)?
A. FCC requires the current carrier to release your existing toll free number within 3 business days. Once released, your existing toll number(s) will be activated within 2 to 4 business days.

Credit Frequently Asked Questions...

Q. Does Capsule Communications accept Credit Card payments?
A. Yes. Capsule Communications accept Credit Card payments through our program called Autopay which is available once your account is established with Capsule Communications. Go to http://www.capsulecare.com to learn more.

Q. Why is a Social Security number required for a residential order?
A. We require the Social Security number to obtain a credit profile report.

Q. Can I find out what information was obtained from the credit profile report?
A. The information obtained is confidential and by law, can not be provided. You can obtain a free copy of your credit profile report from the credit agency.

Q. Why is a Bank Name and Account Number required for a business order?
A. We require the Bank Name and Account Number to verify bank account information and history.

Verification Frequently Asked Questions...

Q. Why do I have to verify my order?
A. For your protection, the Federal Communications Commission requires third party verification to switch your long distance telephone service.

Q. How can I verify my order?
A. You can verify your order utilizing CognigenLD's voice verification system or by signing your printed application and faxing it to the toll free number listed on the application.

Q. What do I do if I miss my verification call?
A. Just call 1-888-526-0202 and follow the steps to verify your order.

Provisioning Frequently Asked Questions...

Q. Who is the underlying carrier for CognigenLD?
A. All customers are provisioned to Capsule Communications.

Q. What do I do if I miss my verification call?
A. Just call 1-888-526-0202 and follow the steps to verify your order.

Q. How long will it take to switch my long distance service ?
A. It takes 5-7 business days from the time your order is verified.

Q. What is the $1.99 Billing Fee?
A. The $1.99 Billing Fee is only charged when your monthly long distance usage is under $20.00.

Q. Does Capsule Communications credit switching fees?
A. Yes. Up to $10 per line your local phone company to switch your long distance service to Capsule Communications. Fax a copy of the local bill containing the charges to Customer Service at 1-888-970-7700 for a credit of up to $10 per line on your next Capsule Communications invoice.

Billing Frequently Asked Questions...

Q. Who is the underlying carrier for CognigenLD?
A. All customers are provisioned to Capsule Communications.

Q. What are the billing increments for interstate and intrastate?
A. All calls are billed for the first 60 seconds, then in 30 second increments.

Q. What are the billing increments for Calling card?
A. All calls are billed for the first 30 seconds, then in 6 second increments.

Q. Will any long distance charges appear on your local phone bill ?
A. No. We bill directly on a separate invoice.

Q. What are Capsule Communications's PICC and USF fees?
A. The FCC imposed PICC fee is $4.31 per Business line. Residential lines will not be charged a PICC fee. The FCC imposed USF (Universal Service Fund) of 6.9% will be charged on all interstate and international calls.

Q. What is the $1.99 Billing Fee?
A. The $1.99 Billing Fee is only charged when your monthly long distance usage is under $20.00.

Q. What are the CognigenLD billing options?
A. Capsule Communications is a direct-billed service, which means customers will receive a separate statement each month for their long distance service.

Q. Does Capsule Communications accept Credit Card payments?
A. Yes. Capsule Communications accept Credit Card payments through our program called Autopay which is available once your account is established with Capsule Communications. Go to http://www.capsulecare.com to learn more.

Q. Are there monthly Access Charges?
A. There are no monthly Access Charges.

Q. What is the monthly Access Charges on Toll Free Service?
A. There are no monthly Access Charges for Toll Free service.

Q. What is the monthly charge for a Toll Free Number to be listed in the National Toll Free Directory?
A. There is a $10.00 monthly charge per toll free number if you chose to have it listed in the National Toll Free Directory.

Q. What is the rate on my toll free number?
A. The rate on your toll free number(s) is 5.9 cents per minute for interstate calls and 1 cent more than your state rate for in-state calls.

Q. Does Capsule Communications credit switching fees?
A. Yes. Up to $10 per line your local phone company to switch your long distance service to Capsule Communications. Fax a copy of the local bill containing the charges to Customer Service at 1-888-970-7700 for a credit of up to $10 per line on your next Capsule Communications invoice.

Customer Service Frequently Asked Questions...

Q. Who is the underlying carrier for CognigenLD?
A. All customers are provisioned to Capsule Communications.

Q. What do I do if I miss my verification call?
A. Just call 1-888-526-0202 and follow the steps to verify your order.

Q. Are there monthly Access Charges?
A. There are no monthly Access Charges.

Q. What is the $1.99 Billing Fee?
A. The $1.99 Billing Fee is only charged when your monthly long distance usage is under $20.00.

Q. What are the billing increments for interstate and intrastate?
A. All calls are billed for the first 60 seconds, then in 30 second increments.

Q. What are the billing increments for Calling card and offshore?
A. All calls are billed for the first 30 seconds, then in 6 second increments.