Q. Who is the underlying carrier for PNG?
A. All customers are provisioned to Qwest (or Touch America).
Q. How will I know if I'm switched to PNG?
A. Just call (toll free) 1-700-555-4141 and listen for "Qwest" (or Touch America) who is PNG's Network Provider.
Q. How to I place an order to switch to PNG?
A. This link will take you directly to the on-line Signup form for easy and convenient signup.
Q. What do I do if I miss my verification call?
A. Just go to our order form and re-enter your order. (You will not have to re-enter the entire order, just your phone, email, and zip code.) Our software will detect that you are already in the system, and prompt you to trigger another verification call.
Q. What are the PNG billing options?
A. PNG is a direct-billed service, which means customers will receive a separate statement each month for their service. You can either pay your bill by check or by AutoPay (credit card draft).
Q. What are the billing increments?
A. For the 5.9¢ and 4.9¢ Programs, the length of your calls are measured (and billed) in 6 second increments. The minimum length of each call is 18 seconds. For the 4.5¢ Program, the length of your calls are measured (and billed) in 60 second increments. The minimum length of each call is 60 seconds.
Q. Under what name will the charges appear on my phone bill?
A. Customers will receive a separate statement directly from PNG.
Q. What are PNG's PICC and USF fees?
A. The FCC imposed PICC fee is $4.31/line for additional Commercial lines (the first commercial line and all residential lines are free of charge). The FCC imposed USF (Universal Service Fund) of 9.9% will be charged on all interstate and international calls.
Q. Does PNG offer calling cards?
A. Yes. The Travel Card rate is currently 12.9¢ per minute. All calling card calls will be included in your monthly bill. Stand-Alone Travel Card customers will receive a separate bill.
Q. Does PNG credit switching fees?
A. Yes! Just write your PNG account number on your Local Phone Bill (with the switch fee) and fax it to the PNG Customer Service Department at 513-942-5579. You may also mail it to PNG via US Mail (their address will appear on your invoice).
Q. How long should it take for service to be activated?
A. Please allow 10 to 15 days for the switch-over to take effect pending credit approval.
Q. Who do we contact for activation problems?
A. Click here to report any problems.
Q. Does the $2.50 fee apply to each service separately or can we include usage from everything?
A. The fee is only incurred if the total usage of all services on the account is less than $15 in any billing period.
Q. Can I order PowerDial and OnePlus service together?
A. Yes. You can order 1, or all of PNG's services at the same time. Just indicate on our order form which services you are interested in. It's that easy!
We have compiled a list of the most commonly asked questions about PNG's (Power Net Global) program in order to educate and provide you with the information you're looking for - quickly! Please 
